Warranty & workmanship support
Conservative, honest terms only. Exact written coverage travels with your order — this page explains how support works and what is clearly not covered. Prefer a call if you need the document that matches your VIN.
Important: We do not invent multi-year manufacturer warranty numbers on this website. For the written warranty terms that apply to your unit, contact Maya with your order or VIN. Ask for the warranty page that ships with your paperwork.
What we stand behind
- Workmanship & fit support — bunks, coupler setup guidance, and assembly questions via Maya after pickup when something does not match the fit review we agreed on.
- Defect reporting window — report manufacturing or assembly defects promptly after pickup with photos. We will tell you in writing what we can repair, replace, or decline.
- Human channel — call/email with VIN or order reference. Website forms never charge a card and are not a warranty claim portal by themselves.
What is NOT covered
- Misuse — improper hitching, missing safety chains, towing with damaged lights/tires, or ignoring written fit limits.
- Overload above GVWR 1,323 lb — total ready-to-tow weight (trailer + boat + engine + fuel + gear) must stay at or under the plate rating on the personal 14ft path.
- Highway / heat abuse without tire judgment — current batch tires are 165/70R13 79S at 44 psi cold. For long highway trips or frequent ramp use, upgrade to ST or same-size commercial tires and replace in pairs (see ST vs passenger). Failure after ignoring that note is not workmanship coverage.
- Corrosion from skipped rinse — galvanized still needs fresh-water rinse after salt/mud. Stainless resists better but is not zero-maintenance.
- Normal wear — tires, winch straps, bunk carpet, bulbs, and bearings wear with use.
- Third-party alterations — cutting frame, welding, or overloading axles voids fit support for related issues.
How to start a claim / support request
- Call Maya +1 (938) 253-2909 (EN/ZH/ES) or office +1 (346) 820-2336, or email sales@wsaroutdoor.com.
- Include: full name, order date, VIN (from the plate), photos of the issue and the nameplate, and a short description of when it started.
- We reply with next steps — repair guidance, parts PreOrder quote, or a written decision. Hours: Mon–Sat 09:00–18:00 · Sunday closed.
Returns & pickup context
Pickup, freight, and return windows are on return-shipping. Warranty support is separate from any return window that applied at sale.
RECON RESCUE INC. · WSAR Outdoor · 7011 Morning Sky, Katy, TX 77494 · Personal B2C.